Refund and refund policy

Returns

If for any reason you are not satisfied with your order, you have a period of 20 calendar days, counting from the date of delivery of the order, to return it. Offering our clients a term superior to the legal one of 14 days according to art. 102 and 104, of R.D.L. 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.).

To make the return you have to send us the product in perfect conditions, without using it and in its original packaging, including warranties, labels and instructions for use. The customer is responsible for sending the return to our warehouse.

It is very important that you return the perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return.

Refunds

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, ibkbike.com will accept the return of the product and will proceed to the reimbursement of its amount according to the form of payment made:

A. If you made the payment through credit card or Paypal, you will be paid the amount on the same credit card or Paypal account.

B. If you made the payment against reimbursement or by transfer, we will request an account number where you can pay the amount.

Note: In the case of cancellation of the order by the customer or ibkbike.com, refunds will be made the same day or the day after the cancellation of the purchase (orders without shipments). In the case of other reimbursements, you will receive the refund of the amount within a maximum period of 3 calendar days from the receipt in our warehouse of the return product.

In the event that you want to change the size of a product. We advise you to contact our Customer Service to manage it. You can request the change of size from our website in your control panel or by email. In the changes of size you do not have to manage any shipment, we send you to a transport agency to pick up your product and we send the new product at no cost to you.

Bicycles return costs

The BUYER will be responsible for the direct costs of forwarding the bicycle.

In case of return of bicycles, the SELLER reserves the right to withhold an amount equivalent to 15% of the purchase in respect of management, assembly, booking of the bicycle and transport costs. These provisions do not affect the rights recognized to the consumer by current legislation.

General conditions of sale