Shipping and payment

Delivery Policy

In Ibk Triatloi Kirol Denda S.L. We look for the best way to send your purchase home with the best price and in the shortest possible time.
All our shipping methods are based on the speed and seriousness of a guarantee service so that your order does not suffer any damage during transport.

Shipping Methods

Home delivery

Our parcel service will take the order to your address indicated within a period of 1 to 5 days (for Peninsular Spain and home delivery on working days).

Picked up at the store

Or if you prefer, you can pick up your order in our store. We are in Poligono Benta Aldea 26 20270 Anoeta. Our hours of operation are from Monday to Saturday from 10:00 a.m. to 1:30 p.m. and from 3:00 p.m. to 8:00 p.m. Any questions you can contact us by phone 943653091.

Shipping Rates

  1. The shipping rates can be checked when placing the order before paying automatically.
  2. For orders in stock made before 2:00 p.m., on business days from Monday to Friday. No deliveries are made on Saturdays or holidays.

  3. Shipments to the Canary Islands / Ceuta / Melilla / Andorra will be made through the Correos Express service. VAT will not be applied to the invoice, however, THE COMPANY will not be responsible for the taxes, tariffs or shipping charges corresponding to these communities or any other site subject to customs.
    (1) and (2) Rates are calculated for shipments of a standard volume and weight not exceeding 10 kg. In case of overcoming these conditions, a sales representative will contact you to inform you about the actual expenses and request their approval.

Free shipping

Valid for purchases over € 50 and destination within mainland Spain, shipments of a standard volume and weight not exceeding 10 kg (does not include volumetric packages). 

Shipping Guarantee

In Ibk Triatloi Kirol Denda S.L. we bet for a quality service for our clients, that's why deliveries will always be made at the customer's home for their convenience, hence the importance of keeping your contact information updated.
If for some reason the merchandise can not be delivered to your home, either because you are absent or because the delivery address is incorrect, we will always contact you either through our commercial department or through the company that is in charge of the delivery.
Our commitment is to guarantee the delivery of the product in its best conditions, so if during the shipment suffered any damage or deterioration, Ibk Triatloi Kirol Denda S.L. You agree to replace the item with another equal, or failing that by one of equal value, even if for reasons beyond our control this is not possible, we refund the amount of your order.

Shipments to the Canary Islands, Ceuta and Melilla

Ibk Triatloi Kirol Denda S.L. will send to the Canary Islands, Ceuta and Melilla with the following peculiarities:

  • I.V.A. will not be applied. to items purchased by this region provided that the client proves his residence in a territory exempt from I.V.A.

  • Ibk Triatloi Kirol Denda S.L will not be responsible for taxes, tariffs or shipping charges for those communities or any other subject to go through customs.

  • The client will have to pay any additional cost that supposes at the level of customs administrative management of his shipment that may be required by the current authorities and legislation.

  • In case of proceeding to the return of a purchase for its own reason, the client will be responsible for all the expenses that such return causes (including the DUE and other taxes and customs duties).